HeroUP Privacy Policy & Data Protection Commitment
At HeroUP, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or contact customer support.
Information We Collect
When you interact with the HeroUP website, you may provide personal details such as your name, email address, phone number, billing and shipping address, and payment information. This data is collected only when you voluntarily submit it—for example, during checkout, account registration, or customer service inquiries.
How We Use Your Information
Your information is used to support essential business operations and improve your experience. This includes:
- Processing and shipping your HeroUP orders
- Sending order confirmations and delivery updates
- Responding to customer service requests
- Improving website performance and product quality
- Complying with legal and regulatory requirements
We collect only the information necessary to provide secure and efficient service.
Third-Party Disclosure Policy
HeroUP does not sell, rent, or trade personal data to third parties for advertising or marketing purposes. Information may only be shared with trusted service providers when required to process payments, deliver orders, or comply with applicable laws. Any data sharing is limited and handled securely.
Data Security Practices
We use industry-standard security systems to protect your personal data from unauthorized access, misuse, or loss. Our safeguards are designed to maintain confidentiality and data integrity at all times.
Your Data Rights & Control
You have the right to request access, updates, or deletion of your personal information, subject to legal obligations. If you wish to manage or review your data, simply contact our support team.
Email Communications & Unsubscribe Options
If you choose to receive promotional emails, you can opt out at any time by:
- Clicking the unsubscribe link in any email
- Contacting our support team
- Sending an email to support@HeroUPoficial.com with “UNSUBSCRIBE” in the subject line
Please note that important transactional messages regarding your orders or account may still be sent when necessary.
Customer Support & Contact Information
If you have questions about HeroUP products, your order, billing, or returns, our customer care team is available to help.
Phone: +1 (877) 286-4137
Hours:
Mon–Fri: 9:00 AM – 6:00 PM (EST)
Sat: 10:00 AM – 4:00 PM (EST)
Sun: Closed
Email: support@HeroUPoficial.com
(Response time is typically within 24 hours.)
Mailing Address:
Neo Nature
PO BOX 90129
Lakeland, FL 33804
United States
180-Day Money-Back Guarantee
HeroUP stands behind the quality of its products. If you are not satisfied with your purchase, you may request a refund within 180 days. Contact our support team, and we will guide you through a straightforward return process.
Claim your $49 bottle now and save up to $780 — completely risk-free with our 180-day refund policy.